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TCS, Amadeus enter into global strategic partnership
Mar-19-2026

Tata Consultancy Services (TCS) and Amadeus have entered into global strategic partnership. The alliance is designed to accelerate innovation and drive digital transformation across the global travel ecosystem spanning airlines, airports, travel distribution, hospitality, and payments. By combining TCS’ deep expertise in the travel domain, AI, cloud, data analytics, and platform engineering with Amadeus’ industry-leading travel technology capabilities, the collaboration aims to modernize airline retailing and servicing while delivering seamless, customer-centric travel experiences at scale.

To begin with, TCS will develop the Service Center User Interface as a product for Amadeus Nevio, heralding the next generation foundation designed to modernize the airline retailing and servicing landscape. Through this collaboration, TCS will play a key role in Nevio implementation programs to achieve a wider and more effective rollout of Amadeus Nevio to airlines.

TCS’s role in developing the Service Center User Interface, aligned with Amadeus Nevio product roadmap, will imply developing and leveraging a modern, cloud-native Software-as-a-Service (SaaS) interface for airline customer service agents. Natively integrated within Amadeus Nevio, the establishment of the Service Center aims to simplify airline servicing while enabling next generation retailing capabilities. Designed to integrate seamlessly with the airlines’ contact center ecosystems, the product combines offer and order lifecycle management with AI guided insights, and hyper-personalized, real-time retailing experiences throughout the journey.

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses. TCS offers a consulting-led, cognitive powered, integrated portfolio of IT, business & technology services, and engineering.

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